Payment should be made within fourteen (14) days from the date of booking. Full payment must be received for entrance to be assured.

A confirmation letter and invoice will be sent to you on receipt of your booking. Should you be unable to attend, a substitute delegate is welcome at no extra charge. Cancellations must be received in writing not less than fourteen (14) days prior to the programme, you will then receive a credit note for 100% of the contract fee paid to be used at another TEXEM programme which must occur within one year from the date of issuance of the credit note. In the event that TEXEM cancels or postpones a programme for any reason and the delegate is unable or unwilling to attend the rescheduled date, the participant will receive a credit for the total contract fee paid. You may use this credit for another TEXEM programme, which must occur within one year from the date of cancellation or postponement. Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. Non-payment or non-attendance does not constitute cancellation. The booking fee does not include accommodation or travel costs except expressly stated; these are the responsibility of the Delegate. It may be necessary for reasons beyond the control of the organisers to alter the content, timings or venue. TEXEM will not accept liability for any transport disruption or individual transport delays and in such circumstances the normal cancellation restrictions apply.